Shipping policy
Last updated: 21 October 2026
Dispatch
Orders are usually dispatched within 24 hours, Monday to Friday. Orders placed on weekends or public holidays are dispatched the next business day. Each product page shows the latest date your order will ship. If we're unusually busy and your order will be delayed, we'll contact you by email or phone.
Your order is processed and shipped once your payment has been confirmed.
Carriers
We ship with Australia Post and Aramex, and may use other couriers when needed. Signature on delivery isn't included as standard. If you need it, contact us at hello@tweedrealfood.com or 0468 929 930 straight after placing your order.
Delivery times
Delivery times depend on the courier and your location, so we can't guarantee a delivery date once your order has left us. Tracking details are emailed or texted to you when your order is dispatched.
Shipping costs
- Free shipping on orders over $82 within Australia.
- Orders under $82 are charged by weight, and you'll see the exact cost at checkout before you pay.
- Express shipping is available at checkout.
Damaged or lost parcels
Please check your parcel as soon as it arrives. If it arrives damaged or hasn't arrived when expected, please contact us as soon as possible, ideally within 48 hours of delivery for damage, with your order number and photos of the items and packaging. We'll sort out a replacement or refund with you. See our Refund policy, including the safety advice on broken glass.
Wrong address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away and we'll try to update it before dispatch.